shipping
** Due to shipping strikes in Canada we are currently unable to ship orders to Canada postal addresses.
IMPORTANT NOTE : Shipping address is required in English for our Australian postal system. If shipping address is not supplied in English, we can not send.
Christmas and New Year
Please see our Christmas / NY shipping times below:
Monday 23rd / Tuesday 24th Dec – Open as usual
Wednesday 25th Dec – Sunday 29th Dec: CLOSED. We will be closed 27th Dec.Please note, AustPost will not be moving parcels during this time.
Monday 30th / Tuesday 31st Dec – Open as usual
Wednesday 1st Jan (New Year’s Day) – CLOSED
We will reopen for shipping as usual from Thursday 2nd January 2025.
Flat Rate Shipping Costs + Estimated Shipping Times :
All parcels are shipped from our distribution warehouse in Cheltenham, Victoria (Australia) within 1-3 business days of order. Please expect possible delays during sale events.
| location | type | cost | Australia Post freight duration |
| Australia | Standard | $10 | 3 - 12 business days |
| Australia | Express | $13 | 2 - 6 business days |
|
Australia Spend over $150 AUD ** not available during sale events ** |
Standard | FREE | 3 - 12 business days |
| New Zealand | Standard | $15 | see below link for current Australia Post freight duration times |
| New Zealand | Express | $30 | see below link for current Australia Post freight duration times |
|
New Zealand Spend over $165 NZD ** not available during sale events ** |
Standard | FREE | see below link for current Australia Post freight duration times |
|
other International (excl. Hong Kong + China) |
Standard | $20 | see below link for current Australia Post freight duration times |
|
other International (excl. Hong Kong + China) |
Express | $35 | see below link for current Australia Post freight duration times |
|
other International (excl. Hong Kong + China) Spend over $150 AUD ** not available during sale events ** |
Standard | FREE | see below link for current Australia Post freight duration times |
All parcels are shipped using Australia Post, no signature on delivery required. International freight forwarder for Australia Post is EMS.
If you would like your order shipped with signature on delivery, please contact us (note, additional fees will apply).
Above freight duration times are based on broad estimations from the Australia Post website. It could reach you sooner! Please see below links for information on freight duration times to your exact location.
Detailed information on Australia Post freight duration times :
More detailed information on Australia Post freight duration times to your location can be found via the links below ;
within Australia - https://auspost.com.au/service-updates/domestic-delivery-times
International - https://auspost.com.au/service-updates/international-delivery-times
Other notes :
- We are unfortunately unable to accept retail orders from Hong Kong, China + Israel. Please see our stockist list for store(s) for potential available stockists in these location.
- We do not approve orders with freight forwarding shipping address.
- Shipping address required in English. Please ensure that your international shipping address is entered in English to ensure that your parcel can be sent.
- International duties & taxes : GST is not applied to International orders. Prices do not cover International duties (including import GST/VAT), clearance or handling charges, and other potential fees. Customs and import fees are the responsibility of the customer. Please check your country's customs service prior to purchasing.
A further delay of up to approximately 5-10 business days can be incurred at customs in your country. - We do not accept bulk retail orders for distribution &/or group selling.
- Retail sale of fini. the label brand by a non-approved entities is prohibited.
- We reserve the right to cancel any order deemed suspicious for resale by a non approved stockist, or suspected fraudulent activity.